Privacy Policy
Last updated: 22nd April 2025
1. Introduction
This Privacy Policy outlines how we collect, use, and protect your personal data when you visit our website [https://www.nuthatchbookkeeping.co.uk] or use our services.
By providing your data to us, you confirm that you are over 18 years of age.
Nuthatch Bookkeeping Ltd (“we”, “us”, or “our”) is the data controller and responsible for your personal data.
We may update this policy from time to time, and recommend you review it periodically.
For any privacy-related questions, please contact:
📧 hello@nuthatchbookkeeping.co.uk
📍 Full contact details can be found on our website [Contact page].
It’s important the information we hold about you is accurate. Please let us know of any changes by emailing us at the address above.
2. What Personal Data We Collect
‘Personal data’ refers to any information that can identify an individual. It does not include anonymised data.
We may collect and process the following types of data:
- Communication Data: Includes details from emails, forms, social media messages, or other communications you send us.
- Client Data: Includes your name, address, contact details, job title, company information, billing details, and payment information.
- User Data: Includes how you interact with our website and any data you choose to publish online through us.
- Technical Data: Includes IP address, browser type, page views, time zone, and device data—collected via tools like Google Analytics.
- KYC Data: Includes documentation such as ID, proof of address, bank statements, and results of any necessary due diligence checks.
Sensitive & Criminal Data
We do not collect any sensitive personal data (e.g. relating to ethnicity, religion, health, or sexual orientation).
We may process limited criminal conviction data as part of legally required anti-money laundering checks when onboarding new clients.
3. How We Collect Your Data
We collect your data through:
- Direct interactions (e.g. via forms, email, or calls).
- Automated technologies (e.g. cookies—see our [Cookie Policy]).
- Third-party sources such as:
- Analytics providers (e.g. Google),
- Advertising platforms,
- Public databases like Companies House or the Electoral Register,
- Referrals from professional partners.
4. How We Use Your Data
We only use your data when legally permitted. Common uses include:
Data Type | Purpose | Legal Basis |
Communication / Client Data | Providing our services | Legitimate interest |
Communication Data | Responding to enquiries | Legitimate interest |
Client Data | Performing background checks | Legal obligation |
Client Data | Referring to other professionals (on request) | Legitimate interest |
Client Data | Updating records | Legal obligation / Legitimate interest |
Client / User / Technical Data | Website analytics and advertising | Consent |
User / Technical Data | Site security and functionality | Legitimate interest |
5. Sharing Your Data
We may share your data with trusted third parties such as:
- IT and system service providers
- Compliance and verification partners
- Professional advisers (e.g. legal, accountancy, insurers)
- Regulatory bodies
- In the event of a business sale, merger or restructure
All third parties are required to treat your data lawfully and with confidentiality.
6. International Transfers
Some of our service providers are located outside the UK. When your data is transferred internationally, we ensure that one of the following is in place:
- The country has been deemed to provide adequate protection; or
- We use Standard Contractual Clauses; or
- You have explicitly consented to the transfer.
For more details, please email hello@nuthatchbookkeeping.co.uk.
7. Data Security
We take appropriate steps to prevent loss, misuse, or unauthorised access to your personal data. Access is limited to employees and partners who require it to provide services and who are under strict confidentiality obligations.
We have procedures in place to deal with any suspected breaches and will notify you and the regulator if required.
8. How Long We Keep Your Data
We retain your data only for as long as necessary, including to meet legal and tax obligations.
Typically, we keep basic client information for seven years after the end of the client relationship.
We may anonymise data for statistical purposes in which case it may be stored indefinitely.
9. Your Rights
Under data protection laws, you have rights including to:
- Access the data we hold about you
- Correct inaccurate or incomplete data
- Request deletion
- Restrict or object to processing
- Request data portability
- Withdraw consent (if processing is based on consent)
To exercise these rights, email hello@nuthatchbookkeeping.co.uk.
We will respond within one month. We may need to verify your identity before proceeding. There is no fee unless your request is unfounded or excessive.
You may also contact the Information Commissioner’s Office (www.ico.org.uk) if you have a concern about our use of your data. We’d appreciate the chance to resolve any issue first, so please get in touch.
10. Third-Party Links
Our website may include links to other websites, plug-ins, or applications. Clicking on these may allow third parties to collect data about you. We are not responsible for their privacy practices. Please read their policies before providing data.
11. Cookies
You can set your browser to refuse some or all cookies or to alert you when websites set cookies. Some parts of our website may not function properly without cookies.
For more, please see our Cookie Policy.